We would rather give your money back than keep it from someone who did not find the material useful. This page explains exactly how that works.
The short version. Any product bought from Bond Theory can be refunded in full within 30 days of purchase. You do not have to explain why. Write to support@bondtheory.site with the email address you used at checkout and we will process it.
1. The refund window
You have 30 calendar days from the date of purchase to request a refund. The date on your payment receipt is the date we count from. Requests received after day 30 are outside the guarantee, though you are still welcome to write to us and explain the situation — we read every message.
2. What is covered
The guarantee covers every digital product we sell, including any additional offer you accepted after your first purchase. Each purchase has its own 30-day window, counted from its own transaction date.
3. How to request a refund
- Email support@bondtheory.site.
- Write the word Refund in the subject line.
- Include the email address used at checkout and, if you have it, the order or transaction number from your receipt.
- Tell us whether you want all purchases refunded or only one of them.
We confirm receipt within one business day and approve eligible requests at that point. No form to fill in, no phone call, no retention script.
4. When the money arrives
Approved refunds are issued to the original payment method. We submit them to our payment processor within two business days of approval. How long it takes to appear on your statement depends on your bank or card issuer, and is usually 5 to 10 business days. Refunds cannot be sent to a different card, account or person than the one used for the purchase.
5. After a refund
Access to the refunded product ends when the refund is issued, and any downloaded files must be deleted. Continuing to use, share or distribute material you have been refunded for is a breach of our Terms of Service.
6. Limits
- One guarantee refund per person per product. Repurchasing a product you have already been refunded for does not start a new guarantee window.
- We may decline requests where there is evidence of fraud, of repeated buy-and-refund activity across our products, or of redistribution of our material.
- We do not refund purchases made through unauthorised resellers, because we have no record of them. If you bought Bond Theory material anywhere other than our own checkout, please let us know so we can look into it.
7. Please write to us before opening a dispute
If you file a chargeback with your bank instead of contacting us, the process becomes slower for you and expensive for us — banks charge a fixed fee whatever the result. A refund requested by email is usually approved the same day, so there is no advantage in going through your card issuer first.
8. Charges you do not recognise
Purchases may appear on your statement under the name of our payment processor rather than Bond Theory. If a charge looks unfamiliar, send us the date and the last four digits of the card and we will identify it for you, then refund it if you did not authorise it.
9. Statutory rights
This guarantee is offered in addition to any rights you have under consumer protection law where you live, including any statutory right of withdrawal for digital purchases. It does not replace or reduce those rights.
10. Contact
All refund matters: support@bondtheory.site. We answer within one business day, Monday to Friday.