Contact us

Bond Theory is an email-first publisher. We do not run a phone line and we do not have a public office, so everything — access problems, billing questions, refunds, corrections, press — comes through the address above and is handled there.

What to include

Two details make almost every request a one-email fix instead of three:

• The email address you used at checkout — this is how we find your order.
• The order or transaction number from your receipt, if you still have it.

Common requests

I did not receive my access email

Check spam and promotions first, then write to us. We will confirm which address the order was placed with and resend access immediately.

I want a refund

Put Refund in the subject line and include the checkout email address. Purchases are refundable in full within 30 days, and you do not need to give a reason. Full terms: Refund Policy.

There is a charge I do not recognise

Charges may show up under the name of our payment processor. Send us the date and the last four digits of the card and we will identify it, then refund it if it was not authorised by you.

I want my data deleted, or a copy of it

Write from the email address on the account and say which you want. We respond within 30 days. Details: Privacy Policy.

Stop sending me emails

Use the unsubscribe link at the bottom of any letter — it takes effect immediately. If it fails, tell us and we will remove the address manually.

Questions for publication

Readers sometimes send a situation hoping we will answer it in the Q&A. You are welcome to do that. Two things worth knowing: we cannot answer every message individually, and anything we publish is anonymised with identifying details changed. If you would prefer never to be published, say so in your email and we will honour it.

What we cannot do

We do not offer private counselling, coaching calls or personalised clinical guidance, and we cannot advise on an individual mental health or safety situation. If that is what you need, please contact a licensed professional or a support service where you live. See our Disclaimer.

Business enquiries

Partnerships, licensing, affiliate questions and press use the same address — write Business in the subject line and it gets routed correctly.